Ready to get started? Complete the SIGN UP FORM.
If you still have questions, take a look at the Frequently Asked Questions, What's Included page or feel free to contact us.
HOW IT WORKS
STEP 1 - COMPLETE THE SIGN UP FORM
Complete the SIGN UP FORM. You'll be able to choose options for your store detailed below. Don't worry, you can always contact us to make changes to these options once your store is live.
BILLING OPTIONS
You can choose that all purchases are billed to the individual purchaser, billed to the agency, or billed to the agency up to a certain dollar amount per year and then billed to the individual.
SHIPPING OPTIONS
Shipping can be set to have all orders shipped to the agency address or orders can be shipped to the address entered by the individual. Regardless of the option you pick, everyone will get free shipping if their order is over $50.00. Orders can be shipped from our Westlake OH warehouse via USPS or UPS.
COLOR OPTIONS
You can choose to control what color options are available for purchase. Some units and teams opt to have the site locked down to only offer authorized color options. The standard colors available are Black, Navy, Olive Drab and Tan (which is a darker tan, not a desert tan).
CUSTOM TEXT OPTIONS
The garments and items that have the option of custom text can be controlled for your store. You can choose to not allow any custom text, require a last name as custom text, require last name and badge number, or require last name and title.
UPLOAD YOUR ART
You'll need to upload your art file that you want printed on the items in your store. You'll want to upload a vector version of the art. These include .eps, .ai, .pdf files. If you have a one color version, that's the preferred version. If all you have is a color version, we'll turn it into a one color file for you. If your file needs some significant adjustments/modifications to work, we may have to charge you a setup fee. We'll contact you with an estimate prior to starting any work on the art file. Most files need little to no adjustment to work for your store, which means no setup fees. Any changes or modifications to your art that we do for your store, we'll make sure you get a copy of the file so that you have it for future use.
STEP 2 - ACCOUNT REVIEW
Once your sign up form is submitted, we'll review the information and art files. If you don't use your agency email address, we may need to verify with your agency that you have the authority to have a store setup. We also want to make sure that people aren't ordering POLICE/FIRE/EMS clothing that are not affiliated with that agency.
After everything is reviewed and we don't need any additional information from you, we'll get to work setting up your store.
STEP 3 - USER LIST SUBMISSION
You'll need to send us a list of every person that will need login access to the store. We'll set up all of the logins and let you know what the temporary password will be. Each user will need to login and change their password.
STEP 4 - STORE SETUP
Setting up your custom store should be completed within 5-10 business days after account review is completed. Products listed in your store will feature mock-ups with your actual art shown to give you a solid idea of what it'll look like.
STEP 5 - LOGIN and START SHOPPING
When you login, you'll see the link MY TEAM SHOP in the main navigation where the Demo Store used to be. This will have the links to shop for your custom items. If your agency has more than one custom store, any stores that you have access to will appear under the MY TEAM SHOP link.